Shipping & Returns
Online orders placed with Office Pro are delivered by our specialized team or subcontracted transport company. We currently only deliver within South African borders.
We deliver directly to your door, so please provide us with a physical address that is normally occupied during office hours. Please note that we will only deliver to a physical address and no P.O. Box addresses. We require that each and every delivery be signed and endorsed, as proof of delivery.
How much and how long does delivery take?
In stock items takes up to 5 working days to deliver unless otherwise agreed upon by Office Pro. In the event that delivery takes longer than 5 working days, you will be notified. Any goods that have to be made to order take a minimum of 25 working days. Delivery charges may apply, please contact the sales office for details. Delivery is usually free of charge in the East Rand area. Delivery to customer's premises outside this area is available, please call us for a quote on the delivery charge. Office Pro will attempt to meet the customers reasonable delivery requirements but delivery dates quoted are not guaranteed and shall not be of the essence.
Where can I find information about my order?
If you would like to determine the status of your order, you can do so through one of the following channels:
- Email Office Pro via email@example.com
- Call our friendly, helpful staff on 011 826 5463 during office hours
All returns are accepted at the discretion of Office Pro and under certain circumstances, we reserve the right to refuse returns. We reserve the right to charge for returned goods that have been ordered in error or are no longer required.
Any goods that have been made to order cannot be returned, it is unlikely that these goods could be resold to another customer, or if a buyer could be found, the goods would have to be resold at a greatly reduced price. Made to order items can only be canceled within 24 hours and will be subject to a 25% cancellation fee if production of the goods has not started.
It is the customer's responsibility to check that the goods ordered fit into the required space/position, can fit into the premises they are to be located in, including that the goods can fit into lifts, up stairways, through doors and corridors etc. Office Pro will not accept responsibility for goods ordered being returned for any of these reasons unless we agree in writing. In some circumstances Office Pro will alter/ replace goods to ensure they fit, but again, bespoke & made to order items cannot be returned, only altered or replaced, this can often incur extra cost to the client unless Office Pro are at fault, then we would rectify the problem free of charge, but would not accept the goods being returned. It is the buyer's responsibility to check colors and finish's of products and not rely on computer images, if unsure please ask a representative for color & finish swatch's, we can send you these by post. Office Pro will not accept goods being returned if the buyer decides the color or finish is not suitable.
All sizes and measurements are approximate, and the finished goods, once manufactured can often alter slightly in their dimensions, the buyer will need to account for this when checking sizes etc, or ask a representative for more accurate measurements.
All deliveries should be checked by the Customer promptly against the accompanying consignment note. If the goods are damaged or different to the quantities or items on the consignment note then Office Pro must be notified within 48 hours of delivery. Regardless of any reason, Office Pro will not accept the return of any goods supplied against a Customer's order unless Office Pro's agreement has been given in writing.
Without prejudice to your statutory rights, Goods may only be returned if they are unused, unassembled, in their original packaging and in a resalable condition. Goods to be returned may only be returned by the customer. The buyer shall be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until receipt of the goods by Office Pro. Office Pro reserves the right to charge a minimum handling fee of 25% of the value of the goods for items returned when orders were placed in error or not wanted. This will be deducted from any refund given. Any damage to the Goods will be deducted from any refund given in addition to the minimum handling fee (if applicable) referred to above. We will refund the price of the Goods (if a refund is applicable) to you less any deductions in terms of the above clause once the Goods have been examined and within 30 days of their receipt from you by Office Pro or persons assigned by us.
Damaged or incorrect orders
We must be notified of any discrepancies and damages within 48 hours of delivery. Damaged items will be repaired or replaced at the discretion of Office Pro once we have established it to be a genuine fault, and not due to misuse of the product.
Return the selected item to Office Pro, together with your invoice, and your return will be dealt with in accordance with the principles established.
Email firstname.lastname@example.org and request an assessment of the item in question. If Office Pro is at fault, then we would rectify the problem free of charge and collect the damaged/incorrect product, at our own cost, and resend you the faultless/correct product in return.
If you have any further questions or queries regarding Office Pro's shipping or return's policy, please email email@example.com